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About Zipped Folders

Our downloadable MP3s and Videos are delivered digitally through our download system in zipped folders; a zipped folder is a compressed file, which allows us to reduce the size of our large, high quality sound files, and deliver more than one item at a time. Occassionally, customers might experience problems with downloading or opening the zipped folders, such as the file appearing to be empty. Rest assured, the files we deliver are not empty, the problem usually lies with the browser and download settings on your computer. Here is a troubleshooting list of "reasons why" we have so far uncovered....

I can't seem to get the file downloaded

Make sure your internet security settings and anti-virus software is set to allow downloads. You may have to temporarily lower your security settings, or temporarily turn off your anti-virus software.

"Save" the zipped folder rather than "Open". And make sure you know where your purchase gets saved to; your documents folder would be the best place.

Also, make sure you are using a browser that supports zipped downloads; go with Internet Explorer, Mozilla or Netscape. You may have problems with AOL, Compuserve, MSN or NetZero.

The folder is "0 kbs" and is empty or "corrupted"

Some customers using a "download accelerator" program have reported that the zipped folder downloads as "empty" or "corrupted". We don't know why this happens, but suggest you just let the download accelerator keep running, even if it seems to show no progress (these ARE unusally LARGE folders, even compressed), or retry downloading the file without the download accelerator.

Also, If your zipped file appears to be corrupted, you may not be using a supported browser. Try Internet Explorer, Mozilla or Netscape for downloading. If you are using an AOL, CompuServe, MSN or Net Zero browser, please try switching to Internet Explorer, Mozilla or Netscape instead for downloading your file. Also, read the unzipping instructions below.

Here is a help page about "0 KB and Corrupted Files" from Microsoft

Another help page about "corrupted" zipped files from Microsoft

How do I "unzip" a folder?

If you have Windows ME, XP or higher, simply "right click" on the folder, then choose "extract all" and follow the steps. Apple OS X, just double click on the folder. If you have an old computer, you may need to install an "extraction" program, such as Win Zip which you can use for 30 days free, or WinRAR for Windows PC computers, or StuffIt for Windows, MAC, Linux, etc. It's really pretty easy, and having a means to open compressed files, and also to create them yourself, can be very valuable if you don't already have it. (If this "techno-talk" confuses or causes you stress, consider buying a CD or paperback instead.)

These are the "Unzipping" instructions you will receive with the download.

*Please make sure your internet security settings and virus software will allow for downloads. Use the link below to enter the download center.

**Also, these are big files; do not run a bunch of operations on your computer (especially if it is an old computer) while trying to download. Just have the one window open, and just simply let it download.

***If your purchase is in a zipped folder, "Save" the folder rather than "Open", and make sure you know where it is saved to. If you have Windows ME, XP or higher, simply "right click" on the folder, then choose "extract all" and follow the steps. Apple OS X, just double click on the folder. If you have an old computer, you may need to install an "extraction" program.

****Make sure your browser is not configured always open ZIP files, without asking you first. To fix this, open up any Windows Explorer window, Tools/Folder Options, then on the File Types tab find ZIP files and click Advanced. Finally, make sure the 'Confirm open after download' box is checked.

*****You can also double click on the zipped folder to enter it, and "drag" the contents of the folder out onto the desktop, or copy and paste to your documents folder. This will copy the files to the new loacation.

******Some customers using a "download accelerator" program have reported that the zipped folder downloads as "empty" or "corrupted". We don't know why this happens, but suggest you just let the download accelerator keep running, even if it seems to show no progress (these ARE unusally LARGE folders, even compressed), or retry downloading the file without the download accelerator.

*******Also, If your zipped file appears to be corrupted, you may not be using a supported browser. Try Internet Explorer, Mozilla or Netscape for downloading. If you are using an AOL, CompuServe, MSN or Net Zero browser, please try switching to Internet Explorer, Mozilla or Netscape instead for downloading your file. Internet Explorer seems to work best.

*****Go to Internet Options and choose the Advanced tab. Under Settings, find the “Use HTTP 1.1” setting. Uncheck this setting and Apply.

****Make you sure you delete the Temporary Internet Files under the General Tab and Delete button so that you download new copies of files.

*****Depending on the program you use, if the zip file is too large and some programs won't open them; with WinZip for instance, go to the "Restore scheduled job", select your job and click on the backup file. The bottom pane should show all files in the zip.

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